Refund policy

We gladly accept returns of ONLY unused non discounted products, within 7 days from the date of delivery. Incase of exchange/return for full priced items either of the service can be availed once. 

Products purchased during a sale are not eligible for return or exchange, except for a one-time in-store exchange. This can be done for the same style (if available) or for another style of equal or higher value. Customers are requested to connect with our customer support team via email to confirm the exchange before visiting the nearest Inc.5 store. This will help ensure a smooth experience. Please note, if there is no Inc.5 store in your city, we will not be able to process an exchange or return.

You can view the store locator via this link - https://inc5shop.com/pages/store-locator

Please ensure you record a video of unboxing your package to claim any manufacturing defects or missing products & share them within 24 hours of delivery with us on customercare@inc5shoes.com or on WhatsApp +91 915264 6417

Your refund will be initiated within 7 days after we receive and inspect the returned product. Please note that items which are used, incorrect, damaged, or otherwise ineligible for return will not qualify for a refund and will be sent back to you.

For Refund & Return, use the link below to apply for the same: https://inc5shop.com/apps/return_prime

Please note that we cannot offer exchanges/returns on any used products.

Incase your order meets the exchange requirements, it can be availed only once for any order. 

 

We offer a 60-day repair window for defective products or issues reported, from the date of delivery. Please note, all repair requests are subject to evaluation and final approval by the brand.

At Inc.5, we take pride in delivering well-crafted footwear made from thoroughly tested materials. While we aim to maintain the highest standards, we understand that product concerns may occasionally occur.

To address this, we offer a repair policy designed to assist our customers. Please note that this does not apply to damages caused by regular use — such as fading, scuff marks, or surface scratches — or by unforeseen situations like spills, accidental impact, or exposure to harsh conditions.

As with any product, some natural wear is expected over time. While we stand behind the quality of our footwear, Inc.5 cannot be held liable for deterioration due to prolonged usage or accidental damage beyond our control.

T&C for Sale Products